List of products installed on this machine: 1 Clean All. Creative Cloud 2017, 2015, 2014, Creative Cloud & CS6 Products > yĬhoose from one of the following options to clean up : 3. When running the Creative Cloud Cleaner Tool, I selected the following options: I have not yet installed the apps again in case there are something that can be done to the cleaning first. Steps 1-4 seems to be redundant (uninstallation already performed)? I also did the extra reboot mentioned in "Use the Creative Cloud Cleaner Tool to solve installation problems", (step 5) before running AdobeCreativeCloudCleanerTool.exe. When uninstalling the cc desktop app, I had however to run "Creative Cloud Uninstaller.exe" twice as on the first attempt is said that it could not install as the app was in use. Uninstallation (step 1 and 2 above) was successful. Note: "caps.db" has a date modified time of, while the others have been modified today). This file is present when CC apps are installed, but is not present when the Creative Cloud Cleaner Tool is run (after having uninstalled all apps) (I do see "caps.db", "hdpim.db" and "pdp.dp".
When looking at the log (see below), there seems to be a mismatch between what the Creative Cloud Cleaner Tool expects and what is actually on the system: "DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db". As far as I can see the Creative Cloud Cleaner Tool did not do anything useful.Īfter running the tool I can still see all the usual CC stuff in:Īnd also the usual registry entries are there.
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